Featured
How Conversational AI Turns Website Traffic Into Qualified Leads Without Replacing Your Sales Team
Convert more website visitors into qualified leads with conversational AI, automated qualification, and human handoffs.
Read More →LiveHelpNow Blog
Customer Experience & Support Insights
Tips, trends, and strategies to help you deliver outstanding customer service with AI-powered support.
May 27, 2026
How Conversational AI Improves the Customer Experience Without Replacing Your Support Team
As conversational AI becomes more common in customer support, one question continues to surface: Will AI replace human agents?
Read More →
May 5, 2026
The Real ROI of Conversational AI in Customer Support
Discover how conversational AI reduces support costs, improves response times, and boosts agent productivity while delivering better customer experiences at scale.
Read More →
April 29, 2026
Top 7 Healthcare BPO Companies in the USA (2026)
Discover the top 7 healthcare BPO companies in the USA for 2026. Compare leading providers based on compliance, communication, scalability, and technology driving patient experience.
Read More →
April 14, 2026
What to Automate First in Customer Support (A Practical Guide to Conversational AI)
Explore the top conversational AI use cases for customer support, from repetitive tasks to guided workflows, and learn how to scale automation effectively.
Read More →
April 7, 2026
Why Your Customer Support Team Is Overwhelmed (And How Conversational AI Fixes It)
Explore how businesses use conversational AI to handle high ticket volumes, improve efficiency, and deliver faster, 24/7 customer support.
Read More →
March 27, 2026
Chatbots vs Conversational AI: What Customer Support Teams Should Know
Explore chatbot vs conversational AI differences, real use cases, and how support teams can choose the right solution to improve service and reduce costs.
Read More →
March 17, 2026
What Is Conversational AI in Customer Support?
Discover how conversational AI transforms customer support with instant replies, automation, and personalized experiences, without losing the human touch.
Read More →
October 14, 2025
AI Knowledge Base Builders & Real-Time Agent Collaboration
Discover how LiveHelpNow’s AI knowledge base builder updates help content and boosts agent efficiency with real-time collaboration.
Read More →
October 9, 2025
AI-Driven Ticket Prioritization: The Smarter Way to Manage Support Queues
Boost response times with AI-driven support ticket prioritization. Identify urgent issues fast and streamline customer support
Read More →
October 8, 2025
Why Every Business Needs a Cloud Based Phone System with Voice Analytics
Boost support with a cloud based phone system with voice analytics. Track calls, spot trends, and improve every conversation.
Read More →
October 3, 2025
AI Copilot for Agent Support and Improved CX
Empower agents with an AI copilot that speeds up support, improves CX, and reduces burnout. See how LiveHelpNow enhances service.
Read More →
September 25, 2025
HIPAA-Compliant Customer Support: What Every Healthcare Provider Needs to Know
Secure patient data with HIPAA compliant software for email, chat, and ticketing. Learn safeguards and get the right tools to protect PHI.
Read More →
September 18, 2025
Meet Your Tireless Tier-1: Conversational AI That Resolves Most Questions Instantly
Discover how conversational AI boosts customer support with instant answers, multilingual service, and seamless automation
Read More →
September 9, 2025
Omnichannel Customer Support: One Inbox to Rule Them All
Streamline customer interaction. Discover how omnichannel customer support boosts retention, revenue, and agent productivity.
Read More →
September 8, 2025
AI Sentiment Analysis: What If Your AI Could Actually Understand Emotion?
Discover how AI sentiment analysis boosts customer experience by reading moods in real time. Meet Hue by LiveHelpNow and elevate your support.
Read More →
September 7, 2025
Best Live Chat Software for Business: 2025 Complete Guide to Boost Customer Engagement
Boost customer support with the best live chat tools for business. Learn features, prices, and top picks. Improve engagement now!
Read More →
September 2, 2025
Guide to SaaS Pricing Models: Why Flexibility Matters More Than Ever
Explore how LiveHelpNow nails SaaS pricing models, AI add-ons, discounts, and flexible support options that scale with your business.
Read More →
August 20, 2025
AI Customer Service: Smarter Support Without Losing the Human Touch
Discover how AI customer service improves support with automation, chatbots, and human touch. While keeping empathy in every interaction.
Read More →
August 12, 2025
Support That Feels Personal: The Power of CRM with Live Chat
CRM with live chat gives instant, personalized replies. Connect AI chatbots to boost sales, speed, and customer satisfaction.
Read More →
August 6, 2025
Generative AI Chatbots for Always-On Support: What Businesses Need to Know
Discover how AI chatbot customer service boosts support, reduces costs, and works nonstop—just like our chatbot Hue at LiveHelpNow.
Read More →
July 29, 2025
Social Media Customer Service Software: A Practical Guide for Busy Support Teams
Learn how social media customer service software streamlines support, boosts response time, and keeps your team connected.
Read More →
July 15, 2025
How Does Live Chat Work? A Complete Guide to All Things Live Chat
Discover how live chat software connects businesses with customers instantly. Learn how it improves support, boosts satisfaction, and saves time.
Read More →
July 2, 2025
Help Desk and Live Chat: Why You Probably Need Both
Combine help desk and live chat to boost support speed, cut stress, and improve customer satisfaction. Discover how they work better together.
Read More →
June 26, 2025
ChatGPT or Gemini? Choosing the Right AI for Your Chatbot Needs
Explore our AI chatbot comparison of ChatGPT vs Gemini. See which is best for customer service, content creation, and technical support.
Read More →
April 29, 2025
Transforming Customer Experience Through AI Chatbot Integration
Boost customer loyalty with smart AI chatbot integration. Transform support, speed up replies, and grow satisfaction.
Read More →
April 22, 2025
Mastering Customer Service Etiquette: The Ultimate Guide to Professional Interactions
Master the basics of customer service etiquette to communicate clearly, resolve issues calmly, and build lasting customer loyalty.
Read More →
February 20, 2025
Customer Service Operations Playbook: How to Reduce Costs & Improve CX
Optimize customer service operations with AI, automation, and data-driven strategies. Reduce costs, improve CX, and increase retention.
Read More →
February 12, 2025
The Best Service Desk Software for Small Businesses: Features You Need
Find the best service desk software for small business. Streamline support, automate tasks, and boost customer satisfaction.
Read More →
February 4, 2025
Email Auto Answer Powered by Hue AI
Hue AI email auto responder automates replies, improving support and efficiency. Try AI-powered email automation today!
Read More →
January 28, 2025
Simplify Support with Customer Service Ticketing Systems
Discover how customer service ticketing systems improves customer support with faster resolutions and advanced automation tools.
Read More →
January 10, 2025
Top 3 Reasons Your First Call Resolution (FCR) Rates are Down
First call resolution is key to contact center success. Here’s why it may be slipping and how to fix it.
Read More →
January 10, 2025
AI Knowledge Base Management: The Brain of Customer Support
AI knowledge base management may sound like something out of a sci-fi movie, but it's a real-life tool that helps real customers.
Read More →
January 8, 2025
Six Ways to Make Your Customer Service Agents Love Their Jobs
Customer service agents deal with customers directly. The happiness of these agents will determine the degree of satisfaction for the customers.
Read More →
January 8, 2025
First Call Resolution: What It Is and How to Improve It
Learn what First Call Resolution (FCR) is, why it matters, and discover key strategies to improve FCR and boost customer satisfaction.
Read More →
January 8, 2025
Integrating Knowledge Management Systems with ChatGPT
Discover how ChatGPT knowledge base integration improves learning, support, and internal operations with smart, AI-powered solutions.
Read More →
January 3, 2025
How to Increase Online Sales with Live Chat
Learn how to increase online sales by using live chat. Engage customers, offer quick support, and drive more purchases.
Read More →
December 26, 2024
How a call back system improves call center effectiveness
A call back system can help you contact and address your customers' needs on your own terms. Start maintaining a high level of service with fewer resources.
Read More →
December 26, 2024
SendInBlue - LiveHelpNow Live Chat integration
SendinBlue integrations - email marketing platform integration with LiveHelpNow live chat system
Read More →
December 26, 2024
CX Research As a Main Marketing Strategy
Customer experience is an area that needs constant nurturing and care. An emphasis on CX research, you will see a rise in customer loyalty.
Read More →
December 25, 2024
Sneak Peek Feature: Superpower of Live Chat Communications
Our Sneak Peek feature aids with the speed of customer support interactions, personalization efforts, and agent training.
Read More →
December 25, 2024
Introducing Zoom Phone Integration with Zoho CRM
Real time integration of Zoom Phone Call information into Zoho CRM Contacts list by using LiveHelpNow contact center software.
Read More →
December 22, 2024
Ticket Management Made Easy for Carolina Biological Supply
Increasing digital communications created challenges for Carolina Biological. LiveHelpNow ticket management helped solve them.
Read More →
December 22, 2024
7 Essential Customer Service Communication Skills
Customer service is an art. Here are some tips to strengthen your customer service communication skills and improve customer experience.
Read More →
December 22, 2024
8 Ways to Maximize ChatGPT for Customer Service
Enhance your business with ChatGPT for customer service, providing fast, efficient, and personalized support to boost customer satisfaction.
Read More →
December 21, 2024
What is the difference between customer support and customer experience?
What are the difference between customer support and customer experience? We asked the experts who provided 12 comprehensive explanations.
Read More →
December 19, 2024
5 Principles That Drive the Psychology of Customer Service
Understanding customer service psychology improves support by aligning with customer emotions, enhancing satisfaction.
Read More →
December 14, 2024
NetSuite and LiveHelpNow: A Comprehensive Omnichannel Solution
Discover how our omnichannel solution integrates NetSuite and LiveHelpNow to enhance customer interactions and streamline operations.
Read More →
December 12, 2024
Nutshell Integration
Simplify customer management with Nutshell integration. Transfer LiveHelpNow chat data to Nutshell for marketing, analytics, and more.
Read More →
December 11, 2024
Live Chat Queueing
Implementing effective live chat queueing systems is crucial for businesses aiming to deliver timely and efficient customer support.
Read More →
December 9, 2024
LiveHelpNow Chat Solve 360 Integration
Streamline customer service with LiveHelpNow and Solve 360 integration. Sync data, boost efficiency, and improve customer support.
Read More →
December 9, 2024
How to get Old Customers back: 15 Winback Strategies
Learn how to get old customers back with effective strategies and tips to re-engage them and boost loyalty for your business.
Read More →
December 7, 2024
13 Examples of Customer Loyalty Programs
We asked marketing experts and CEOs about their favorite customer loyalty programs. These are the answers and their best recommendations.
Read More →
December 6, 2024
The Pros and Cons of Outsourcing Customer Service
Discover the pros and cons of outsourcing customer service for your business strategy.
Read More →
December 6, 2024
LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance
KPI Dashboards from LiveHelpNow - a visibility and optimization tool for contact centers and customer support operations.
Read More →
December 5, 2024
JangoMail Integration
LiveHelpNow customer service system collects a lot of information about your customers. The integration with JangoMail will allow for easy transfer of live chatter information into
Read More →
December 5, 2024
Benefits of Live Chat Apps for Real Estate Agents
Boost client engagement with live chat apps. Respond instantly, schedule viewings, and build trust. Elevate your real estate service today!
Read More →
December 5, 2024
How to turn your negative online reviews into marketing gold
Negative online reviews can look scary for business. The good news is that businesses can use them to their advantage. Here're 16 ways how.
Read More →
December 5, 2024
PESI: Online Learning Meets Organized Customer Communications
PESI customer service team members have a lot on their plate. Maintaining organized customer communications is a key practice.
Read More →
December 3, 2024
Workforce Management: Simple Tool for Time and Shift Tracking
LiveHelpNow free Workforce Management system can help manage support agents' time and shifts with easy-to-setup automation.
Read More →
December 3, 2024
Sentiment Analysis in Live Chat
Sentiment analysis in live chat can serve as powerful tool that adds another dimension to customer interactions.
Read More →
November 26, 2024
Close the loop: Turn customer feedback into customer insight
Learn how closed-loop feedback systems improve performance by adjusting actions based on real-time feedback.
Read More →
November 26, 2024
Send LiveHelpNow Chats to SalesForce CRM
Wouldn’t it be nice if you could house all of your live chat sales leads and customer service inquiries in Salesforce CRM automatically?
Read More →
November 26, 2024
NiftyQuoter Integration
NiftyQuoter Integration of LiveHelpNow chat user info into your NiftyQuoter Client List.
Read More →
November 21, 2024
8 Steps to Building a Winning Customer Service Strategy
A winning customer service strategy will take your customer service to the next level. Here are step-by-step guide to get there.
Read More →
November 20, 2024
Key Features of a Great Customer Service Chatbot
Chatbot usage is growing quickly year over year. Here is what to look for in a helpful customer service chatbot for your business.
Read More →
November 18, 2024
4 Email Support Tips to Up Your Customer Service Game
Boost customer service with 4 quick email support tips. Respond faster, personalize, resolve issues, and delight customers. Try them today!
Read More →
November 18, 2024
Moments of truth that make or break customer experience
Moments of truth are instances of opportunity for a company to truly delight the customers and win over their trust. Fine them.
Read More →
November 17, 2024
Knowledge Base Categories: 5 Tips to Organize Effectively
Knowledge base categories are key for easy navigation. Learn to organize them for better readability and user experience.
Read More →
November 14, 2024
How To Build a Successful Customer Support Team From Scratch
Building a customer support team from scratch can prove to be an overwhelming task. Here are some steps that can help you with the process.
Read More →
October 3, 2024
30 Benefits of AI You Need to Know by the End of 2024
Discover the top 30 AI benefits, from personalized customer experiences to real-time insights, boosting growth and efficiency.
Read More →
September 30, 2024
Beyond the Basics: How Live Chat Enhances Communication for Property Managers Using Channel Managers
Boost tenant communication with live chat software integration. Customize, automate, and manage messages across platforms seamlessly.
Read More →
September 23, 2024
Why 24/7/365 Support is the Secret Weapon Your Business Needs to Win Customers
Ensure customer satisfaction with 24/7/365 support. Outsource affordable, round-the-clock service to increase sales and prevent missed opportunities.
Read More →
September 13, 2024
Stop Wasting Time on Calls: How Call Deflection Boosts Customer Service Efficiency
Learn how call deflection reduces costs, wait times, and improves customer experience with efficient solutions.
Read More →
September 6, 2024
The Importance of Unified Communication in Customer Support for SMBs
Discover how unified communication enhance customer support for small businesses by streamlining interactions, cutting costs, and improving efficiency. Start today!
Read More →
August 23, 2024
How SaaS Tools Are Making Remote Work Easier for Teams Everywhere
Enhance remote work with SaaS tools for seamless collaboration, secure access, and real-time communication.
Read More →
August 14, 2024
Top SaaS Security Measures to Protect Your Data in 2024
Explore top SaaS security strategies like MFA, encryption, and AI tools to keep your data secure and compliant.
Read More →
August 9, 2024
AI Powered Customer Service: It's Not Just a Trend
Discover how AI-powered customer service improves efficiency and personalization. Start a 30-day free trial with LiveHelpNow today!
Read More →
July 12, 2024
Optimize Your Workflow with LiveHelpNow’s Intelligent Routing System
Boost support efficiency with LiveHelpNow’s intelligent routing system. Automate inquiry distribution for better customer satisfaction.
Read More →
July 2, 2024
Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics
Discover how LiveHelpNow’s advanced reporting and analytics tools can enhance customer support operations.
Read More →
June 21, 2024
LiveHelpNow’s Unified Customer Support Platform for Emails and Chats
Streamline emails and chats with LiveHelpNow's unified platform. Boost efficiency, collaboration, and customer satisfaction today.
Read More →
June 18, 2024
Boost Brand Image with LiveHelpNow's Customizable Surveys
Unlock customer insights with LiveHelpNow's customizable survey feature. Improve satisfaction, gather feedback, and enhance experiences.
Read More →
June 12, 2024
Effective Email Tracking and Accountability with LiveHelpNow’s Ticketing System
Enhance customer support with LiveHelpNow's email management and tracking. Boost accountability, efficiency, and customer satisfaction.
Read More →
June 11, 2024
Enhancing Customer Support with LiveHelpNow's Advanced Chat Queuing Rules
Improve support efficiency with LiveHelpNow's chat queuing rules management feature. Reduce wait times and enhance satisfaction.
Read More →
June 5, 2024
Enhance Customer Support with LiveHelpNow's Zoom Integration for Screen Sharing
Boost customer support with LiveHelpNow's screen sharing and Zoom. Deliver efficient, personalized assistance.
Read More →
May 31, 2024
Securing Customer Data: How to Collect Sensitive Information Safely in Live Chat
Discover best practices for securing customer data to build trust and protect sensitive information effectively.
Read More →
May 31, 2024
Ensuring Privacy: The Benefits of Secure Forms for Sensitive Data Collection
Discover how secure forms enhance data privacy with encryption, compliance, and more. Protect sensitive info and build customer trust.
Read More →
May 30, 2024
Discovering the Hidden Gems of LiveHelpNow: Underrated Live Chat Features
Enhance customer service with LiveHelpNow's live chat features. Try chat history, visibility, chat transfer, and customizable spell checker. Try the 30-day free trial!
Read More →
May 30, 2024
Unifying Customer Interactions: The Power of Live Chat Integrations
Discover how live chat integrations enhance customer service by unifying interactions across platforms. Boost efficiency and satisfaction today!
Read More →
January 2, 2024
Best Knowledge Base Software for 2024
Explore the top knowledge base software of 2024. Compare features and find the perfect tool for your business needs.
Read More →
December 21, 2023
The Benefits of Live Chat Support for Enhanced Customer Service
Live chat support offers numerous benefits for enhancing customer service. Learn more about how it can benefit your business.
Read More →
December 20, 2023
The Power of Customer Data Analytics
Explore how customer analytics drives smarter decisions, tailored marketing, and better customer experiences.
Read More →
December 19, 2023
Customer Engagement Strategy: Boosting with Technology
Discover a customer engagement strategy using AI, self-service options, and organizational tools to enhance interaction and satisfaction.
Read More →
December 15, 2023
How to Reduce Customer Churn Using AI
Customer retention is vital for a business. In this article, we offer some ways to reduce customer churn using AI.
Read More →
December 11, 2023
Improving Customer Service Agent Experience with AI
By leveraging AI tools and approaches, businesses can enhance agent efficiency, reduce burnout, and transform customer interactions.
Read More →
December 5, 2023
Customer Service Communication Mistakes that Can Kill Your Business
Avoid common customer service communication mistakes with simple strategies that will raise customer satisfaction.
Read More →
December 1, 2023
10 Effective Strategies for Reducing Wait Times
Learn 10 effective strategies to reduce waiting time, enhance customer satisfaction, and improve operational efficiency in your business.
Read More →
November 30, 2023
The Importance of Round-the-Clock Customer Support
By understanding the benefits, and challenges of round-the-clock customer support companies can implement effective strategies for success.
Read More →
November 29, 2023
Optimizing Knowledge Management with AI: Bridging the Gaps
Optimizing knowledge management with AI is essential for organizations seeking to stay competitive in today's information-driven world.
Read More →
November 28, 2023
The Role of Artificial Intelligence in Contact Centers
The role of Artificial Intelligence in contact centers is rapidly evolving, bringing significant benefits to customer service and operations.
Read More →
November 22, 2023
How to prepare for increased live chat volume
Preparing for increased live chat volume requires businesses to understand the impact it can have on their operations.
Read More →
November 15, 2023
How to Calculate Cost Per Interaction in a Contact Center
In the fast-paced world of customer service, contact centers are constantly seeking ways to improve efficiency and streamline operations. One important metric that can help in this
Read More →
November 15, 2023
Chatbots vs. Conversational AI: Do the Differences Matter?
Discover the key differences between chatbots and conversational AI. Learn how each technology works and why conversational AI excels in natural interactions.
Read More →
November 2, 2023
Live chat and HIPAA compliance: Challenges and Solutions.
Learn how HIPAA compliant live chat secures PHI. Explore best practices, encryption, monitoring, and staff training to ensure compliance.
Read More →
October 25, 2023
10 Ways to Build Customer Trust in AI
Building customer trust in AI through strategic implementation can help businesses streamline operations and maintain loyalty.
Read More →
October 24, 2023
Examples of Customer Touchpoints and Identification Techniques
Discover how to identify and optimize customer touch points to enhance experiences, boost loyalty, and drive better relationships.
Read More →
October 23, 2023
Eliminating Agent Mistakes in Customer Service
Eliminating agent mistakes in customer service is key to providing satisfactory customer experiences and maintaining a positive reputation.
Read More →
October 19, 2023
Customer Experience Journey: A Comprehensive Guide
Mastering the customer experience journey is a multifaceted endeavor that requires a deep understanding of your customers.
Read More →
October 18, 2023
ZenDesk: A Step-By-Step Guide on Exporting Ticket and Knowledge Base Data
Master ZenDesk export tickets process with this guide. Export tickets and knowledge base data for backup, analysis, or migration.
Read More →
October 13, 2023
Resolving Repetitive Inquiries with Self-Service and Chat GPT Generative AI
Repetitive inquiries automation through self-service is a game-changer for customer support. ChatGPToffer an effective and scalable game plan.
Read More →
October 11, 2023
Best ChatGPT Practices for Business Growth
Discover ChatGPT best practices to enhance business growth, automate tasks, and improve customer engagement while using AI responsibly.
Read More →
October 11, 2023
Benefits of AI in Customer Service
AI provides a multitude of benefits to customer service. Learn the basics from this overview of top improvements for customers and agents.
Read More →
September 6, 2023
Appointment Scheduling Software for Small Businesses
An appointment scheduling software enables businesses to efficiently manage and schedule appointments with customers.
Read More →
August 3, 2023
Customer Service Benchmarks: Roadmap to Customer Success
Customer service benchmarks play a crucial role in determining company performance. Here's a guide to most important ones.
Read More →
July 27, 2023
Chatbot Customer Service: Your Questions Answered
Enhance your business efficiency with chatbot customer service, delivering instant support and personalized experiences around the clock.
Read More →
July 20, 2023
A Guide to Selecting the Best Help Desk Software
A good service desk software system can help manage requests from any communication channel all in one place. Here's a guide to help desk.
Read More →
June 23, 2023
11 Proven Ways to Improve Customer Response Time
Customer response time is one of the most important customer service KPIs. Here are ways to improve it to provide better customer experience.
Read More →
June 14, 2023
Great Customer Self-Service: Examples, Tips, Benefits
Today’s customers want to be empowered to solve their own problems. Offering customer self-service allows businesses to win loyalty.
Read More →
June 7, 2023
The Art of Maintaining Customer Loyalty
Maintaining customer loyalty is not an easy task. We explore ways to connect to your customers on a deeper level.
Read More →
May 30, 2023
A Complete Guide to Enterprise Chatbots
Enterprise chatbots provide companies with versatile and effective tools for engaging with customers. Here's a complete guide for more info.
Read More →
May 16, 2023
“Thank you for Your Patience” To Use or Not to Use
“Thank you for Your Patience” is a common customer service phrase. What are the benefits and drawback of using when talking to customers?
Read More →
May 8, 2023
3 Difficult Customer Examples and Solutions
Learn effective strategies with a difficult customer example to handle tough situations and enhance customer satisfaction.
Read More →
April 5, 2023
9 Customer Experience Strategies to Beat the Competition
Customer experience strategies help companies rise above the competition, as they connect with consumers through superior customer experience.
Read More →
March 29, 2023
12 Customer Experience Examples to Help Businesses Shine
Explore 12 powerful customer experience examples from brands like Amazon, Disney, and Nike. Learn what CX is, why it matters, and the strategies that drive loyalty, revenue, and long term growth.
Read More →
February 6, 2023
30 Empathy Statements that Make Customer Service Shine
Showing empathy to customers is key to good business. Using empathy statements in customer service can make your customers feel loved.
Read More →
July 19, 2022
Customer Service Training Made Easy (Step-by-Step Guide)
Customer service training is essential for creating great customer experience. Here is out step-by-step guide to get you started.
Read More →
April 27, 2021
Tarrant County Receives Prestigious National Award for Its Live Chat Program
Tarrant County Clerk's Office is doing something right with its customer service efforts. We discusses tactics that make them successful.
Read More →
December 7, 2015
Landline SMS Chat is Here!
SMS Chat, SMS for customer support, SMS Live Chat is finally here. LiveHelpNow releases landline texting capabilities.
Read More →
December 2, 2015
The Art of Promoting Your Brand via Niche Influencers
Niche influencer marketing, in 5 easy steps.
Read More →
November 16, 2015
10 Travel Instagrams Worth the Follow
Because (apparently) we can't all be professional travelers...
Read More →
November 9, 2015
Why Niche Content Marketing Trumps SEO Every Time
Five Steps to Niche Content Marketing. Niche content vs SEO.
Read More →
September 29, 2015
Live Chat is Dead: Long Live the Text!
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past.
Read More →
September 28, 2015
Should you outsource your customer service and sales teams?
Live chat outsourcing is a hot topic. Should you keep live chat sales team in house or outsource?
Read More →
September 16, 2015
LiveHelpNow’s own highlighted speaker at CUFP conference
LiveHelpNow has transitioned much of our code base into the versatile Elixir environment.
Read More →
September 10, 2015
HelpSquad Partnership with LiveHelpNow
Live chat answering service, HelpSquad, announces partnership with LiveHelpNow customer service suite.
Read More →